**** These opinions on DevaCurl products are my own and based on my own personal experience of losing half my hair since last summer.

Episode 157: 4 Ways to Handle a Disgruntled Customer

Do you want to check the products you are using? Try these apps: Think Dirty and EWG’s Healthy Living

If you follow me on Instagram or YouTube, you know a few weeks ago I did some videos talking about how within 6 months I’ve lost half my hair. I am watching very closely what’s going on with the Deva Curl products and have become very invested. First, because of my own personal health and second, as a business person to see how they as a company handle this storm. There is a lot for us as business owners and consumers to learn here.

Hit the Highlights

[8:30] How this got started

[9:56] What I was using

[11:13] Where I first shared my story

[13:10] What they could be doing better

[19:50] Time for a ‘bigger conversation’

[20:39] What can help you be more aware of what you are using

[22:15] Who else is responsible

[27:04] So, what next?

4 Ways to Handle a Disgruntled Customer in Your own Business

Make your customers feel heard.

Make your customers feel understood.

Stay super transparent.

Remember, it’s not always just about what we think it is about.